Patient Service Coordinator - Front Desk, Training Provided

MyEyeDr; Franklin (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage our front desk during check in/out, delivering a personalized patient experience and supporting scheduling and coordination. Training will be provided for optical industry knowledge and insurance plan education to assist patients effectively.

Weekend and evening shifts are required. This role reports to the Office General Manager, with a focus on teamwork and high-quality vision care support for our patients.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Organized

Communication skills

Multitasking

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage our front desk during check in/out, delivering a personalized patient experience and supporting scheduling and coordination. Training will be provided for optical industry knowledge and insurance plan education to assist patients effectively.

Weekend and evening shifts are required. This role reports to the Office General Manager, with a focus on teamwork and high-quality vision care support for our patients.