Patient Experience Coordinator - Front Desk

MyEyeDr; Chesapeake (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk activities, check-in/out, and patient flow. You will learn the optical industry and provide a best-in-class experience while supporting busy office operations.

Training will cover insurance verification and appointment coordination to ensure smooth visits for our patients. The role requires some weekend and evening shifts and reports to the Office General Manager.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure while delivering best in class service.
• Flexible and agile mindset with ability to wear multiple hats.
• Friendly, caring, patient-centric person thriving in a fast-paced environment.
• Team player capable of collaborating to deliver the best patient experience.
• Computer savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients with a personalized check in/out experience for a timely, seamless visit.
• Verify insurance plans and educate patients on options at check in/out.
• Assist with appointment confirmations and patient outreach with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, support staff duties.
• Cross-train to other office roles as needed by location.
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk

Customer service

Phone etiquette

Insurance literacy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk activities, check-in/out, and patient flow. You will learn the optical industry and provide a best-in-class experience while supporting busy office operations.

Training will cover insurance verification and appointment coordination to ensure smooth visits for our patients. The role requires some weekend and evening shifts and reports to the Office General Manager.