Patient Experience Coordinator (Front Desk)

Akron Children's; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services, including visit preparation, patient arrival and departure, co-pay collection and creating a positive patient experience.

The role is full-time (40 hours/week), Monday–Friday, days, onsite at our Akron, OH location. Strong communication and organizational skills are essential to ensure HIPAA compliance and smooth front-desk operations.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Healthcare environment experience preferred.
• Experience with computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and families to provide prompt and caring responses.
• Handles visit preparation, co-pay collection, patient tracking and other duties as assigned.
• Schedules patient visits or diagnostic testing using hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Maintains front desk inventory and communicates needs to staff.
• Ensures HIPAA compliance and smooth department operation.

Skills

Interpersonal communication

Organization

Mathematical ability

Education

High school diploma

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to provide a comprehensive set of business, financial and appointment-related services, including visit preparation, patient arrival and departure, co-pay collection and creating a positive patient experience.

The role is full-time (40 hours/week), Monday–Friday, days, onsite at our Akron, OH location. Strong communication and organizational skills are essential to ensure HIPAA compliance and smooth front-desk operations.