Patient Experience & Front Desk Coordinator (Onsite)

Akron Children's; Ashland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Akron Children’s is seeking a Patient Service Representative to deliver comprehensive front desk services, including visit preparation, patient arrival and departure tasks, and co-pay collection. You will schedule appointments, manage insurance interactions, and support HIPAA-compliant operations in a full-time onsite role.

The position emphasizes strong customer service, organization, and teamwork in a busy healthcare setting, with a focus on creating a positive patient experience.

Qualifications

• Requires experience in a general office setting and healthcare familiarity is preferred.
• Strong interpersonal and communication skills with patients and families.
• Ability to manage multiple tasks and priorities in a busy front desk environment.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Greet patients and families and provide prompt, caring responses to questions.
• Handle co-pay collection, patient tracking and other duties under supervision.
• Schedule visits or diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collect co-pays; maintain HIPAA compliance.
• Perform clerical tasks such as faxing, filing, mailings and message distribution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Mathematical ability

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Akron Children’s is seeking a Patient Service Representative to deliver comprehensive front desk services, including visit preparation, patient arrival and departure tasks, and co-pay collection. You will schedule appointments, manage insurance interactions, and support HIPAA-compliant operations in a full-time onsite role.

The position emphasizes strong customer service, organization, and teamwork in a busy healthcare setting, with a focus on creating a positive patient experience.