Patient Experience Coordinator - Free Eyeglasses Included

Now Optics; Pensacola (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and prescription drug

Life and short-term disability

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Friends and Family discounts

Performance-based compensation

Career development opportunities

Employee Assistance Program

Job summary

Stanton Optical in Pensacola, FL is seeking a Doctor’s Technician who greets patients, guides the handoff between clinical services and retail, and supports sales with exceptional service. You will assist with scheduled tests, gather history, and help maintain smooth operations across teams.

This role emphasizes teamwork, patient satisfaction, and accuracy, with opportunities to grow within a fast‑growing retail optical brand. We value empathy, problem solving, and dependable patient care.

Qualifications

• Associate’s degree or advanced certification beyond high school; or current enrollment in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Strong communication skills with a diverse group of people.
• Active listening, rapport building, and empathy with patients.
• Problem-solving, proactive mindset, and flexibility in a team environment.

Responsibilities

• Greet patients and customers entering the store, identify needs, and promote products/services.
• Foster a strong partnership between retail and professional services.
• Schedule and confirm appointments; record patient history and conduct pre-tests and related assessments.
• Assist management with patient complaints and keep status updates for all jobs.
• Maintain brand standards and perform basic lab/ops tasks to ensure timely delivery of eyeglasses.
• Monitor delivery times to meet commitments and ensure accuracy of orders.
• Other duties as assigned.

Skills

Customer service

Effective communication

Active listening

Team collaboration

Multitasking

Education

Associate’s degree or certification

Job description

Stanton Optical in Pensacola, FL is seeking a Doctor’s Technician who greets patients, guides the handoff between clinical services and retail, and supports sales with exceptional service. You will assist with scheduled tests, gather history, and help maintain smooth operations across teams.

This role emphasizes teamwork, patient satisfaction, and accuracy, with opportunities to grow within a fast‑growing retail optical brand. We value empathy, problem solving, and dependable patient care.