Patient Experience Coordinator (Flexible Schedule)

Cbccusa; Bakersfield (CA); On-site; USD 36,000 - 42,000; Full time

Job summary

Cbccusa is seeking a professional Medical Office Receptionist to warmly welcome patients, verify insurance information, and coordinate scheduling for oncology consultations. This role requires strong customer service, basic computer skills, and the ability to balance multiple tasks in a fast-paced clinic environment.

Responsibilities include processing check-ins, obtaining co-pays, handling referrals, and maintaining accurate patient records while ensuring HIPAA compliance and confidentiality.

Qualifications

• High School diploma or equivalent required.
• Ability to provide two current acceptable references.
• Previous medical office experience preferred.
• Knowledge of various medical insurances preferred.

Responsibilities

• Welcome and greet clients with a cheerful and warm attitude.
• Screen updated patient information at check-in and provide required details for the visit.
• Assist patients with scheduling initial consultations and related paperwork.
• Verify insurance information, authorizations, and benefits.
• Collect co-pays, process payments, and issue receipts as applicable.
• Perform general office duties and day-to-day administrative functions.
• Maintain patient charts and ensure confidentiality per HIPAA policies.
• Balance ledgers and participate in department meetings as needed.

Skills

Medical reception

Basic computer skills

Telephone skills

Customer service

Multitasking

Work well under stress

Education

High School Diploma or equivalent

Job description

Cbccusa is seeking a professional Medical Office Receptionist to warmly welcome patients, verify insurance information, and coordinate scheduling for oncology consultations. This role requires strong customer service, basic computer skills, and the ability to balance multiple tasks in a fast-paced clinic environment.

Responsibilities include processing check-ins, obtaining co-pays, handling referrals, and maintaining accurate patient records while ensuring HIPAA compliance and confidentiality.