Patient Services Coordinator II - Front Desk Scheduling Pro

US Oncology Network-wide Career Opportunities; Roanoke (VA); On-site; USD 17,908 - 27,552; Full time

Job summary

BRCC is seeking a professional medical office receptionist to greet patients, collect and verify documents, update demographics and insurance details, and manage front-desk duties in a fast-paced oncology/hematology clinic setting.

The role requires strong Microsoft Office skills, attention to detail, and the ability to adapt to changing priorities. Employees may handle scheduling, co-pays, and HIPAA-compliant record keeping daily.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and professional manner.
• Check in patients and inform clinical staff of arrival.
• Collect and verify paperwork, scan and file patient forms.
• Update demographics and insurance information in the system.
• Collect co-pays and provide receipts.
• Answer phone calls promptly and professionally.
• Route inquiries to appropriate personnel or take thorough messages.
• Schedule scans and outside consults as ordered by physician.

Skills

Adaptability

Communication

Professionalism

Microsoft Office

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

BRCC is seeking a professional medical office receptionist to greet patients, collect and verify documents, update demographics and insurance details, and manage front-desk duties in a fast-paced oncology/hematology clinic setting.

The role requires strong Microsoft Office skills, attention to detail, and the ability to adapt to changing priorities. Employees may handle scheduling, co-pays, and HIPAA-compliant record keeping daily.