Oncology Clinic Patient Services Specialist

City of Hope; Salem (VA); On-site; USD 16,000 - 25,000; Full time

Job summary

BRCC is seeking a professional receptionist to greet patients and visitors, check them in, and relay messages to clinical staff. You will collect forms, update demographics, handle co-pays, and provide receipts while maintaining patient confidentiality and accurate records.

The role requires basic office software skills (Outlook, Word, Excel) and a willingness to complete training within 90 days. Experience preferred; high school diploma required.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.

Responsibilities

• Greets patients and visitors in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of arrival.
• Collects and proofs forms, updates demographics and insurance information.
• Collects co-pays and balances; provides receipt.
• Answers routine questions and routes to appropriate personnel.

Skills

Greeting patients

Phone screening

Scheduling

Data entry

HIPAA compliance

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

BRCC is seeking a professional receptionist to greet patients and visitors, check them in, and relay messages to clinical staff. You will collect forms, update demographics, handle co-pays, and provide receipts while maintaining patient confidentiality and accurate records.

The role requires basic office software skills (Outlook, Word, Excel) and a willingness to complete training within 90 days. Experience preferred; high school diploma required.