Patient Services Coordinator II

US Oncology Network-wide Career Opportunities; Roanoke (VA); On-site; USD 17,908 - 27,552; Full time

Job summary

BRCC is seeking a professional medical office receptionist to greet patients, collect and verify documents, update demographics and insurance details, and manage front-desk duties in a fast-paced oncology/hematology clinic setting.

The role requires strong Microsoft Office skills, attention to detail, and the ability to adapt to changing priorities. Employees may handle scheduling, co-pays, and HIPAA-compliant record keeping daily.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and professional manner.
• Check in patients and inform clinical staff of arrival.
• Collect and verify paperwork, scan and file patient forms.
• Update demographics and insurance information in the system.
• Collect co-pays and provide receipts.
• Answer phone calls promptly and professionally.
• Route inquiries to appropriate personnel or take thorough messages.
• Schedule scans and outside consults as ordered by physician.

Skills

Adaptability

Communication

Professionalism

Microsoft Office

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Overview

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms.
• Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face‑to‑face contact, routes to appropriate personnel, or takes thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate. Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart. Schedules outside consults/procedures ordered by physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient records.
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards. Other duties as requested or assigned. May type memos and forms.

Qualifications

• High school diploma or equivalent required.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.
• Demonstrates adaptability: handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: sets high standards of performance and works efficiently to achieve them.
• Commits to quality: emphasizes the need to deliver quality products and/or services.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites.

Salary Scale

The general pay scale for this position at BRCC is $12.94–$19.91. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.