Patient Experience Coordinator – Eye Care

Northwest Eye Surgeons, Inc.; Seattle (WA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision insurance

Robust benefits

401(k) plan with employer contribution

Company-paid life insurance

Generous PTO/Holidays

Job summary

Northwest Eyes is seeking a Patient Concierge to join our ophthalmic practice in Seattle. You will greet patients, collect information and co-pays, and provide outstanding service throughout the registration process.

You will also schedule provider appointments, secure necessary authorizations, handle payments, maintain records, and ensure HIPAA compliance while supporting a collaborative team in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1 year of general office experience, healthcare setting preferred.

Responsibilities

• Provide a great patient experience by greeting patients, collecting demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all patient interactions and assist with documents and paperwork; manage escalated encounters.
• Schedule all provider appointments and ensure pre-certifications/authorizations are obtained; interpreters when necessary.
• Process payments and receipts; maintain cash records and balance daily transactions.
• Maintain waiting room appearance and office equipment; manage inventory and supplies.
• Prepare and maintain electronic medical charts/records and registration materials per company policies.
• Ensure HIPAA compliance in handling medical records.

Skills

Basic math skills

Microsoft Office

G-Suite

Windows environment

Team player

Excellent communication

Interpersonal skills

Organization

Problem-solving

Time management

Multitasking

Education

High School diploma or equivalent

1 year general office experience

Job description

Northwest Eyes is seeking a Patient Concierge to join our ophthalmic practice in Seattle. You will greet patients, collect information and co-pays, and provide outstanding service throughout the registration process.

You will also schedule provider appointments, secure necessary authorizations, handle payments, maintain records, and ensure HIPAA compliance while supporting a collaborative team in a fast-paced environment.