Patient Experience Concierge

EyeHealth Northwest; Portland (OR); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

EyeHealth Northwest in Portland, OR seeks a friendly front desk receptionist to greet patients, check them in, collect payments, and direct visitors. You will verify insurance, schedule appointments, and maintain accurate records with HIPAA-compliant handling.

You will work closely with clinicians and staff to ensure smooth patient flow, respond to inquiries, and provide world-class customer service in a fast-paced eye care clinic environment.

Qualifications

• High school diploma or equivalent.
• One year experience preferred.
• Basic math and computer skills.
• Knowledge of medical terminology is helpful.

Responsibilities

• Greet patients and provide World Class customer service.
• Manage patient flow to minimize wait times.
• Assist with forms and update patient information.
• Answer questions about appointments, fees, and services.
• Collect co-payments and verify referrals.
• Maintain a neat, clean reception and waiting area.

Skills

Customer service

Communication

Multi-tasking

HIPAA knowledge

Education

High school diploma or equivalent

Job description

EyeHealth Northwest in Portland, OR seeks a friendly front desk receptionist to greet patients, check them in, collect payments, and direct visitors. You will verify insurance, schedule appointments, and maintain accurate records with HIPAA-compliant handling.

You will work closely with clinicians and staff to ensure smooth patient flow, respond to inquiries, and provide world-class customer service in a fast-paced eye care clinic environment.