Patient Concierge - Northgate

Northwest Eye Surgeons, Inc.; Seattle (WA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision insurance

Robust benefits

401(k) plan with employer contribution

Company-paid life insurance

Generous PTO/Holidays

Job summary

Northwest Eyes is seeking a Patient Concierge to join our ophthalmic practice in Seattle. You will greet patients, collect information and co-pays, and provide outstanding service throughout the registration process.

You will also schedule provider appointments, secure necessary authorizations, handle payments, maintain records, and ensure HIPAA compliance while supporting a collaborative team in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 1 year of general office experience, healthcare setting preferred.

Responsibilities

• Provide a great patient experience by greeting patients, collecting demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all patient interactions and assist with documents and paperwork; manage escalated encounters.
• Schedule all provider appointments and ensure pre-certifications/authorizations are obtained; interpreters when necessary.
• Process payments and receipts; maintain cash records and balance daily transactions.
• Maintain waiting room appearance and office equipment; manage inventory and supplies.
• Prepare and maintain electronic medical charts/records and registration materials per company policies.
• Ensure HIPAA compliance in handling medical records.

Skills

Basic math skills

Microsoft Office

G-Suite

Windows environment

Team player

Excellent communication

Interpersonal skills

Organization

Problem-solving

Time management

Multitasking

Education

High School diploma or equivalent

1 year general office experience

Job description

Northwest Eyes, is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Job Type

Full-time

Description

Northwest Eyes, is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Requirements

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
• Collect and make changes for payments received, complete a receipt for the patient, and follow the appropriate paperwork to complete the transaction.
• Maintain the cash records by comparing daily cash amounts against daily transactions to ensure that the records balance.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs, and the coffee service area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepare and maintain electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as required.

Required Skills

• Basic math skills
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility, and effectively work in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organizational skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education And Experience

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits

• Competitive salary: $22 - $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday
• EEO Statement

Salary Description

• $22 - $35