Patient Experience Coordinator

EyeHealth Northwest; Oregon City (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeHealth Northwest is seeking a friendly and efficient front desk receptionist in Oregon City to greet patients, check them in, and direct them to the appropriate areas. You will help prepare and process patient information for appointments, and respond to questions from patients and families with a focus on professional, compassionate service.

Responsibilities include handling payments, verifying insurance details, maintaining accurate records, and supporting the clinic team to ensure smooth

Qualifications

• High school diploma or equivalent.
• One year of reception or related experience preferred.
• Must be computer literate and able to use basic math.
• Knowledge of medical terminology related to eye care.
• Ability to multi-task and work with minimal supervision.

Responsibilities

• Greet patients and provide world-class customer service.
• Manage patient flow and minimize wait times.
• Assist patients with forms and update records.
• Process payments and cash handling; verify and post transactions.
• Communicate with patients, staff, and physicians professionally.
• Maintain reception and waiting area.

Skills

Computer literacy

Customer service

Interpersonal communication

Multi-tasking

Medical terminology

Education

High school diploma or equivalent

Tools

EMR software

Job description

EyeHealth Northwest is seeking a friendly and efficient front desk receptionist in Oregon City to greet patients, check them in, and direct them to the appropriate areas. You will help prepare and process patient information for appointments, and respond to questions from patients and families with a focus on professional, compassionate service.

Responsibilities include handling payments, verifying insurance details, maintaining accurate records, and supporting the clinic team to ensure smooth