Patient Concierge - Northgate

Northwest Eye Surgeons - Northgate; Seattle (WA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Company-paid life insurance

Generous PTO/Holiday

EEO Statement

Robust Ancillary Benefits

Job summary

Northwest Eyes is seeking a Patient Concierge to provide excellent front-desk support in a fast-paced ophthalmology practice. You will greet patients, collect demographics and payments, and assist with registration and paperwork.

The role includes scheduling appointments, obtaining pre-certifications, maintaining cash records, and ensuring HIPAA compliance while delivering superior service in a collaborative team environment.

Qualifications

• High School diploma or equivalent required.
• 1 year general office experience, healthcare setting preferred.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency with Microsoft Office and G-Suite.
• Flexible, team-oriented, and customer-focused.

Responsibilities

• Greet patients and collect/update demographic and financial information.
• Schedule provider appointments and arrange pre-certifications.
• Manage payments, issue receipts, and balance cash records.
• Prepare electronic medical charts and registration materials.
• Ensure HIPAA compliance in handling records.
• Maintain waiting area and office appearance.
• Track and order office supplies and maintain equipment.

Skills

Basic math skills

MS Office / G-Suite / Windows

Team player / flexible

Verbal & written communication

Organizational skills / attention to

Problem-solving / adaptability

Multitasking

Education

High School diploma or equivalent

1 year general office experience

Job description

Description

• Northwest Eyes, is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Requirements

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
• Collect and make changes for payments received, complete a receipt for the patient, and follow the appropriate paperwork to complete the transaction.
• Maintain the cash records by comparing daily cash amounts against daily transactions to ensure that the records balance.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs, and the coffee service area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepare and maintain electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as required.

Required Skills

• Basic math skills
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility, and effectively work in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organizational skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education and Experience

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits

• Competitive salary: $22 - $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday
• EEO Statement