Patient Concierge - Northgate

Paylocity; Seattle, Northern (WA, KY); Hybrid; USD 46,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Robust Ancillary Benefits

401(k) Plan with employer contribution

Company-paid life insurance

Generous PTO/Holiday

EEO Statement

Job summary

Northwest Eyes in Seattle is seeking a Patient Concierge to provide exceptional front-desk and registration support in a fast-paced ophthalmic practice.

Responsibilities include greeting patients, collecting demographic and financial information, scheduling appointments, handling payments, and maintaining tidy reception areas. A high school diploma and healthcare office experience are preferred, with strong communication and organizational skills a must.

Qualifications

• Basic math and cash handling proficiency.
• Proficient with Microsoft Office, G-Suite, and Windows.
• Willing to help in all areas and work well in a team.
• Excellent verbal and written communication for customer service.
• Strong organizational skills with attention to detail.
• Ability to solve problems and adapt to changing priorities.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Greet patients, register them, collect demographics and financial information, and collect co-pays.
• Provide excellent customer service and assist with paperwork, handling escalated encounters.
• Schedule provider appointments and coordinate pre-certifications and interpreters when needed.
• Process payments, issue receipts, and balance daily cash transactions.
• Maintain accurate cash records and balance against daily transactions.
• Keep waiting area tidy and stocked with supplies and materials.
• Maintain familiarity with office equipment and manage inventory and supplies.
• Prepare and maintain electronic medical charts and registration materials per policy.
• Ensure HIPAA compliance for all patient records and handling of information.
• Track and order supplies as required and perform other duties as needed.

Skills

Basic math

MS Office/G-Suite

Team player

Communication skills

Organizational skills

Problem solving

Multi-tasking

Education

High School diploma

Healthcare office experience (1 year)

Job description

Description

• Northwest Eyes, is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

Requirements

• Provide a great patient experience by offering personalized service during the patient registration process, including greeting the patient, collecting and/or updating demographic and financial information, and collecting co-pays.
• Provide excellent customer service in all interactions with patients and visitors, assist in the completion of various documents and patient paperwork, and effectively manage dynamic or escalated patient encounters.
• Schedule all provider appointments. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary.
• Collect and make changes for payments received, complete a receipt for the patient, and follow the appropriate paperwork to complete the transaction.
• Maintain the cash records by comparing daily cash amounts against daily transactions to ensure that the records balance.
• Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs, and the coffee service area.
• Maintain working knowledge of all office equipment, fax, copiers, phones, postage meter, etc. Maintain inventory, ordering, and stocking supplies.
• Prepare and maintain electronic medical charts/records, forms, registration materials, and other related documents according to the company policies and procedures.
• Assures compliance with all HIPAA regulations concerning the use, retrieval, storage, and sharing of medical records.
• Track and order supplies as required.
• Maintain flexibility and perform other duties as required.

Required Skills

• Basic math skills
• Proficiency with Microsoft Office products, G-Suite, and Windows environment.
• Willing to help in all areas, have the flexibility, and effectively work in a team environment.
• Excellent verbal and written communication and interpersonal skills for exemplary customer service.
• Strong organizational skills, attention to detail, and problem-solving are required to perform this role.
• Demonstrated skills in problem-solving, time management, and adaptability to a changing environment.
• Demonstrated ability to handle multiple tasks simultaneously.

Education and Experience

• High School diploma or equivalent.
• One (1) year of general office experience, healthcare setting preferred.

Benefits

• Competitive salary: $22 - $35
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company-paid life insurance
• Generous PTO/Holiday
• EEO Statement