Eye Care Patient Concierge – Elevate Patient Experience

Northwest Eye Surgeons - Northgate; Seattle (WA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with employer contribution

Company-paid life insurance

Generous PTO/Holiday

EEO Statement

Robust Ancillary Benefits

Job summary

Northwest Eyes is seeking a Patient Concierge to provide excellent front-desk support in a fast-paced ophthalmology practice. You will greet patients, collect demographics and payments, and assist with registration and paperwork.

The role includes scheduling appointments, obtaining pre-certifications, maintaining cash records, and ensuring HIPAA compliance while delivering superior service in a collaborative team environment.

Qualifications

• High School diploma or equivalent required.
• 1 year general office experience, healthcare setting preferred.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency with Microsoft Office and G-Suite.
• Flexible, team-oriented, and customer-focused.

Responsibilities

• Greet patients and collect/update demographic and financial information.
• Schedule provider appointments and arrange pre-certifications.
• Manage payments, issue receipts, and balance cash records.
• Prepare electronic medical charts and registration materials.
• Ensure HIPAA compliance in handling records.
• Maintain waiting area and office appearance.
• Track and order office supplies and maintain equipment.

Skills

Basic math skills

MS Office / G-Suite / Windows

Team player / flexible

Verbal & written communication

Organizational skills / attention to

Problem-solving / adaptability

Multitasking

Education

High School diploma or equivalent

1 year general office experience

Job description

Northwest Eyes is seeking a Patient Concierge to provide excellent front-desk support in a fast-paced ophthalmology practice. You will greet patients, collect demographics and payments, and assist with registration and paperwork.

The role includes scheduling appointments, obtaining pre-certifications, maintaining cash records, and ensuring HIPAA compliance while delivering superior service in a collaborative team environment.