Patient Experience Coordinator - Dermatology Front Desk

Platinum Dermatology Partners Llc; Santa Barbara (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k) plan

Paid Time-Off

Company-Paid Holidays

Employee Referral Program

Job summary

Platinum Dermatology Partners seeks a friendly Front Desk Coordinator to manage patient check-in/out, answer calls, and schedule appointments in a fast-paced dermatology clinic.

The ideal candidate has 2–3 years of medical front desk experience, knowledge of EMR systems, and familiarity with CPT/ICD-10. Strong communication, compassion, and professionalism are essential in delivering exceptional patient service.

Qualifications

• 2–3 years of front desk experience in a medical office/clinic.
• Prior dermatology or cosmetic experience preferred.
• Knowledge of CPT/ICD-10 terms.
• Strong written and verbal communication.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Handle front desk operations including answering phones and greeting patients.
• Schedule all appointments and forward non-routine requests to appropriate staff.
• Review EMA and update patient information, verify insurance eligibility and prior authorizations.
• Collect copays/balances at check-in/out and assist with routine inquiries.
• Maintain patient confidentiality and accuracy in records.

Skills

Front desk operations

Phone etiquette

Customer service

Professional demeanor

Communication skills

Compassion

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners seeks a friendly Front Desk Coordinator to manage patient check-in/out, answer calls, and schedule appointments in a fast-paced dermatology clinic.

The ideal candidate has 2–3 years of medical front desk experience, knowledge of EMR systems, and familiarity with CPT/ICD-10. Strong communication, compassion, and professionalism are essential in delivering exceptional patient service.