Patient Experience Coordinator

Platinumderm; Beverly Hills, Northern (CA, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Beverly Hills to manage patient intake, scheduling, and front desk operations with a strong emphasis on customer service. The role requires organizing patient flow in a fast-paced clinic while ensuring accurate data entry into EMA and professional bedside manner.

Ideal candidates will have 2–3 years of medical front desk experience, familiarity with dermatology terminology (CPT/ICD-10), and the ability to verify insurance and

Qualifications

• High school diploma or GED required.
• 2–3 years front desk in a medical office/clinic preferred.
• Prior dermatology or cosmetic experience is a plus.
• Knowledge of CPT, ICD-10 terms helpful.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments, and direct non-routine requests to the appropriate staff.
• Review EMA for updates, enter patient information accurately, verify insurance eligibility and prior authorizations, and collect copays/balances at check-in/out.

Skills

Front desk

Customer service

Phone etiquette

EMR experience

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Beverly Hills to manage patient intake, scheduling, and front desk operations with a strong emphasis on customer service. The role requires organizing patient flow in a fast-paced clinic while ensuring accurate data entry into EMA and professional bedside manner.

Ideal candidates will have 2–3 years of medical front desk experience, familiarity with dermatology terminology (CPT/ICD-10), and the ability to verify insurance and