Patient Experience Lead — Dermatology Front Desk

Platinum Dermatology Partners Llc; Rancho Mirage (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator to be the welcoming face of our clinics. You will manage phone intake, greet patients, schedule appointments, and forward non-routine requests to team members, while ensuring accurate patient paperwork and EMA updates.

The role requires 2-3 years of medical front desk experience, preferably in dermatology, with insurance verification and scheduling proficiency.

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience at the front desk in a medical office/clinic.
• Dermatology or cosmetic experience preferred.
• Experience with insurance verification and scheduling is required.
• Knowledgeable of medical dermatology terms (CPT, ICD-10).
• Quality written and verbal communication skills.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments.
• Prepare patient paperwork before appointments and update EMA with patient information.
• Verify payer sources, insurance eligibility, and prior authorizations.
• Record and collect patient copays and balances at check-in/out.
• Forward non-routine requests to appropriate personnel.

Skills

Customer service

Phone handling

Professionalism

Team collaboration

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator to be the welcoming face of our clinics. You will manage phone intake, greet patients, schedule appointments, and forward non-routine requests to team members, while ensuring accurate patient paperwork and EMA updates.

The role requires 2-3 years of medical front desk experience, preferably in dermatology, with insurance verification and scheduling proficiency.