Patient Experience Coordinator - Dermatology Front Desk

Platinum Dermatology Partners Llc; San Tan Valley (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Arizona to manage patient check-in/out, answer calls, and schedule appointments with excellent customer service. You will verify insurance, update patient records in EMA, and handle routine inquiries in a fast-paced dermatology setting.

Ideal candidates have 2–3 years of medical front desk experience, knowledge of CPT/ICD-10, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• 2-3 years of experience at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience preferred.
• Knowledgeable of medical dermatology terms/CPT and ICD-10.
• Quality written and verbal communication skills.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments.
• Review EMA and update patient information as needed.
• Verify insurance eligibility and obtain prior authorizations.
• Collect copays and balances at check-in/out.
• Forward non-routine requests to appropriate personnel.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Empathy

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator in Arizona to manage patient check-in/out, answer calls, and schedule appointments with excellent customer service. You will verify insurance, update patient records in EMA, and handle routine inquiries in a fast-paced dermatology setting.

Ideal candidates have 2–3 years of medical front desk experience, knowledge of CPT/ICD-10, and strong communication skills.