Patient Experience Lead - Front Desk Dermatology

Platinum Dermatology Partners; Thousand Oaks (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners in Thousand Oaks is seeking a friendly Front Desk Coordinator to manage patient check-in, scheduling, and front desk inquiries in a fast-paced clinic.

You will verify insurance, collect copays, update patient records, and coordinate with providers. Previous dermatology or cosmetic office experience is preferred, and proficiency with EMR systems is a plus.

Qualifications

• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.

Responsibilities

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned

Skills

Front desk experience

Medical office

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners in Thousand Oaks is seeking a friendly Front Desk Coordinator to manage patient check-in, scheduling, and front desk inquiries in a fast-paced clinic.

You will verify insurance, collect copays, update patient records, and coordinate with providers. Previous dermatology or cosmetic office experience is preferred, and proficiency with EMR systems is a plus.