Patient Experience Coordinator — Day-One Benefits

Trinity Health MI; Plymouth (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Day shift, full-time role with opportunities for growth. You’ll work with providers and staff to ensure a smooth patient experience and outstanding care in a welcoming environment.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in medical or customer service preferred.
• No credentials/licensure required.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Collect payments and support billing processes.
• Assist with patient communications, paperwork and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and clinical staff to ensure smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a patient-focused Medical Receptionist to join our team. You’ll be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and exceptional patient care.

Day shift, full-time role with opportunities for growth. You’ll work with providers and staff to ensure a smooth patient experience and outstanding care in a welcoming environment.