Patient Experience Front Desk Specialist — Day-One Benefits

IHA; Chelsea (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to greet patients, verify insurance, schedule visits, and manage phone inquiries. You will support billing processes and MyChart access while maintaining accurate patient records and coordinating with providers and staff.

The role emphasizes delivering outstanding customer service, with daily operation support and a focus on a positive patient experience. 1–2 years in a medical or customer service setting is preferred.

Qualifications

• High School Diploma or GED required; insurance/billing coursework preferred but not required.
• 1–2 years of experience in a medical/physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves as Collections Advocate.
• Handles moderate billing issues with patients.

Skills

Customer service

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to greet patients, verify insurance, schedule visits, and manage phone inquiries. You will support billing processes and MyChart access while maintaining accurate patient records and coordinating with providers and staff.

The role emphasizes delivering outstanding customer service, with daily operation support and a focus on a positive patient experience. 1–2 years in a medical or customer service setting is preferred.