Patient-First Medical Receptionist — Day-One Benefits

Trinity Health; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a dedicated Medical Receptionist to be the first point of contact for patients. You will support accurate registration, appointment scheduling, and billing processes while maintaining a welcoming, efficient office environment.

The role emphasizes patient-centered care, collaboration with clinical staff, and ensuring a seamless patient experience in a busy medical office setting.

Qualifications

• High School Diploma or GED required; some coursework in insurance/billing or medical practice is preferred but not required.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Collect payments and support billing processes.
• Assist with patient communications and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Collaborate with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a dedicated Medical Receptionist to be the first point of contact for patients. You will support accurate registration, appointment scheduling, and billing processes while maintaining a welcoming, efficient office environment.

The role emphasizes patient-centered care, collaboration with clinical staff, and ensuring a seamless patient experience in a busy medical office setting.