Patient-First Medical Receptionist | Day-One Benefits

IHA; Plymouth (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors. The role supports efficient office operations, patient care, and accurate insurance verification and registration.

Responsibilities include greeting patients, checking them in, scheduling appointments, handling inquiries, and assisting with billing and MyChart support. A positive, patient-focused approach is essential to maintain a welcoming clinic environment.

Qualifications

• Customer service-oriented role in a medical office setting.
• Strong communication and clerical skills preferred.
• High school diploma or GED required; 1-2 years in medical or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to be the first point of contact for patients and visitors. The role supports efficient office operations, patient care, and accurate insurance verification and registration.

Responsibilities include greeting patients, checking them in, scheduling appointments, handling inquiries, and assisting with billing and MyChart support. A positive, patient-focused approach is essential to maintain a welcoming clinic environment.