Patient Experience Coordinator - Per Diem

Anna Jaques Hospital; United States; On-site; USD 28,000 - 37,000; Part time

Job summary

Beth Israel Lahey Health is seeking a per diem Medical Administrative Assistant to support front desk operations across multiple offices. You will greet patients, manage registrations, verify demographics, schedule appointments, collect co-pays and facilitate referrals, while maintaining a welcoming reception area.

Responsibilities include coordinating patient flow, providing patient education materials, and acting as a liaison between patients, staff and other departments to ensure smooth

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 0-1 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greet patients and visitors with courtesy, service, and privacy.
• Handle check-in/registration, scheduling, demographic data verification and copayment processing.
• Schedule, reschedule and cancel appointments and obtain referrals.
• Maintain reception area and ensure a calm, organized environment.
• Serve as liaison between patients, practice staff and other hospital areas to optimize patient flow.

Skills

Written English

Oral English

Fundamental knowledge

Teamwork

Customer service

Education

High School diploma or GED

Medical Admin Assistant certificate (preferred)

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a per diem Medical Administrative Assistant to support front desk operations across multiple offices. You will greet patients, manage registrations, verify demographics, schedule appointments, collect co-pays and facilitate referrals, while maintaining a welcoming reception area.

Responsibilities include coordinating patient flow, providing patient education materials, and acting as a liaison between patients, staff and other departments to ensure smooth