Patient Experience Coordinator

Usph; Wilkes-Barre (Luzerne County); On-site; USD 28,000 - 38,000; Full time

Job summary

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a friendly Front Desk Receptionist to be the welcoming face of our clinic. You will manage front desk operations, greet patients, and support scheduling and administrative tasks.

The ideal candidate has strong communication, experience with MS Office and scheduling software, multi-line phones, and a commitment to confidentiality. You will help maintain a professional lobby and assist various departments in a fast-paced,

Qualifications

• High school diploma or equivalent required.
• 1-2 years of reception, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Professional appearance, demeanor, and telephone etiquette.
• Customer service-oriented mindset with a genuine commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Detail-oriented with proactive problem-solving and teamwork abilities.

Responsibilities

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression.
• Screen and answer incoming calls, assisting patients over the phone.
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner.
• Maintain office supplies inventory, monitor stock levels, and place orders as needed.
• Provide administrative support to various departments and team members.
• Handle routine inquiries professionally and route issues to appropriate departments.
• Maintain a clean, organized lobby and reception area; perform clinic upkeep and laundry tasks as needed.
• Utilize scheduling software and electronic medical record systems to assist in scheduling and chart information.
• Exercise discretion and maintain confidentiality regarding sensitive information.

Skills

Customer service

MS Office Suite

Scheduling software

Multi-line phone systems

Organizational skills

Verbal and written communication

Discretion and confidentiality

Time management

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling software

Job description

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a friendly Front Desk Receptionist to be the welcoming face of our clinic. You will manage front desk operations, greet patients, and support scheduling and administrative tasks.

The ideal candidate has strong communication, experience with MS Office and scheduling software, multi-line phones, and a commitment to confidentiality. You will help maintain a professional lobby and assist various departments in a fast-paced,