Medical Receptionist

US Physical Therapy; Wilkes-Barre (Luzerne County); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Medical insurance options

Vision insurance

Dental insurance options

401K with matching

Paid time off

Life insurance

Disability insurance

Continuing education benefit

Job summary

Elite Spine and Sports Physical Therapy in Moosic, PA seeks a professional Front Desk Receptionist. You will be the welcoming face, manage front desk operations, handle phone calls, scheduling, and basic administrative tasks while upholding patient-first service.

This role requires a high school diploma and 1–2 years of relevant experience, with strong communication, organization, and confidentiality. On-site position with a friendly, collaborative team environment.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of reception/administrative or customer service experience preferred.
• Excellent verbal and written communication with strong interpersonal abilities.
• Proficiency in MS Office and scheduling software.

Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Screen and answer calls; assist patients over the phone.
• Process mail, packages, and deliveries in a timely manner.
• Maintain office supplies and organize lobby/reception area.
• Provide administrative support to departments and staff.
• Maintain confidentiality of sensitive information and patient charts.

Skills

Customer service

MS Office

Scheduling software

Phone systems

Interpersonal skills

Education

High school diploma

Tools

MS Office Suite

Job description

At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Job Description

This schedule for this position will be Monday through Thursday 10:00am - 6:30pm, Friday 8:00am - 4:30pm or 8:30am - 5:00pm

We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Moosic, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
• Screen and answer incoming calls, assisting patients over the phone
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
• Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
• Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications

• High school diploma or equivalent required
• 1-2 years of reception, administrative, or customer service experience preferred
• Excellent verbal and written communication skills with strong interpersonal abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
• Experience with multi-line phone systems and visitor management systems
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Professional appearance, demeanor, and telephone etiquette
• Customer service-oriented mindset with a genuine commitment to supporting others
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
• Flexible and adaptable with a collaborative approach to teamwork
• Empathetic communication style with the ability to handle diverse personalities and situations with grace

Additional Information

• paid holidays
• choice of 4 medical insurance plans (Blue Cross/Blue Shield) and Health Savings Account
• vision and dental insurance options
• continuing education benefit
• paid time off
• paid life and long term disability insurance
• 401K with matching.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Job Location