Front Desk Receptionist

Elite Spine and Sports Physical Therapy; Wilkes-Barre (Luzerne County); On-site; USD 21,000 - 30,000; Full time

Job summary

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a professional Front Desk Receptionist to be the welcoming face of the clinic. You will manage front desk operations, greet patients, handle calls, scheduling, and provide administrative support with a focus on customer service.

You will use scheduling software and EMR, maintain confidentiality, and help keep the lobby and office organized in a fast-paced environment. A friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of reception, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite and familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Professional appearance, demeanor, and telephone etiquette.
• Customer service-oriented mindset with a genuine commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges.
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism.

Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Screen and answer incoming calls.
• Process incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory, monitor stock levels, and place orders.
• Provide administrative support to various departments and team members.
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments.
• Maintain a clean, organized lobby and reception area.
• Utilize scheduling software and electronic medical record systems to assist in scheduling.
• Exercise discretion and maintain confidentiality regarding sensitive information.

Skills

Customer service

Verbal communication

Written communication

Time management

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

MS Office

Scheduling software

Electronic medical records

Job description

Company Description

About Elite Spine and Sports Physical Therapy

At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Company Description

About Elite Spine and Sports Physical Therapy

At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Job Description

We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
• Screen and answer incoming calls, assisting patients over the phone
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
• Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
• Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications

• High school diploma or equivalent required
• 1-2 years of reception, administrative, or customer service experience preferred
• Excellent verbal and written communication skills with strong interpersonal abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
• Experience with multi-line phone systems and visitor management systems
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Professional appearance, demeanor, and telephone etiquette
• Customer service-oriented mindset with a genuine commitment to supporting others
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalismFlexible and adaptable with a collaborative approach to teamwork
• Empathetic communication style with the ability to handle diverse personalities and situations with grace