Patient Experience Front Desk Coordinator

Elite Spine and Sports Physical Therapy; Wilkes-Barre (Luzerne County); On-site; USD 21,000 - 30,000; Full time

Job summary

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a professional Front Desk Receptionist to be the welcoming face of the clinic. You will manage front desk operations, greet patients, handle calls, scheduling, and provide administrative support with a focus on customer service.

You will use scheduling software and EMR, maintain confidentiality, and help keep the lobby and office organized in a fast-paced environment. A friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent.
• 1–2 years of reception, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in MS Office Suite and familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously.
• Professional appearance, demeanor, and telephone etiquette.
• Customer service-oriented mindset with a genuine commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges.
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism.

Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Screen and answer incoming calls.
• Process incoming and outgoing mail, packages, and deliveries.
• Maintain office supplies inventory, monitor stock levels, and place orders.
• Provide administrative support to various departments and team members.
• Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments.
• Maintain a clean, organized lobby and reception area.
• Utilize scheduling software and electronic medical record systems to assist in scheduling.
• Exercise discretion and maintain confidentiality regarding sensitive information.

Skills

Customer service

Verbal communication

Written communication

Time management

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

MS Office

Scheduling software

Electronic medical records

Job description

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a professional Front Desk Receptionist to be the welcoming face of the clinic. You will manage front desk operations, greet patients, handle calls, scheduling, and provide administrative support with a focus on customer service.

You will use scheduling software and EMR, maintain confidentiality, and help keep the lobby and office organized in a fast-paced environment. A friendly, professional demeanor is essential.