Front Desk Receptionist

Usph; Wilkes-Barre (Luzerne County); Vor Ort; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

Elite Spine and Sports Physical Therapy in Wilkes-Barre, PA is seeking a friendly Front Desk Receptionist to be the welcoming face of our clinic. You will manage front desk operations, greet patients, and support scheduling and administrative tasks.

The ideal candidate has strong communication, experience with MS Office and scheduling software, multi-line phones, and a commitment to confidentiality. You will help maintain a professional lobby and assist various departments in a fast-paced,

Qualifikationen

• High school diploma or equivalent required.
• 1-2 years of reception, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software.
• Experience with multi-line phone systems and visitor management systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Professional appearance, demeanor, and telephone etiquette.
• Customer service-oriented mindset with a genuine commitment to supporting others.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Detail-oriented with proactive problem-solving and teamwork abilities.

Aufgaben

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression.
• Screen and answer incoming calls, assisting patients over the phone.
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner.
• Maintain office supplies inventory, monitor stock levels, and place orders as needed.
• Provide administrative support to various departments and team members.
• Handle routine inquiries professionally and route issues to appropriate departments.
• Maintain a clean, organized lobby and reception area; perform clinic upkeep and laundry tasks as needed.
• Utilize scheduling software and electronic medical record systems to assist in scheduling and chart information.
• Exercise discretion and maintain confidentiality regarding sensitive information.

Kenntnisse

Customer service

MS Office Suite

Scheduling software

Multi-line phone systems

Organizational skills

Verbal and written communication

Discretion and confidentiality

Time management

Ausbildung

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Scheduling software

Jobbeschreibung

About Elite Spine and Sports Physical Therapy
At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Job Description

We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

• Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
• Screen and answerincoming calls, assisting patients over the phone
• Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
• Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
• Provide administrative support to various departments and team members
• Handle routine inquiries with professionalism and discretion, routing problems/questions toappropriate departments
• Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
• Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
• Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications

• High school diploma or equivalent required
• 1-2 years of reception, administrative, or customer service experience preferred
• Excellent verbal and written communication skills with strong interpersonal abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
• Experience with multi-line phone systems and visitor management systems
• Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
• Professional appearance, demeanor, and telephone etiquette
• Customer service-oriented mindset with a genuine commitment to supporting others
• Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
• Detail-oriented with strong problem-solving skills and a proactive approach to challenges
• Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
• Flexible and adaptable with a collaborative approach to teamwork
• Empathetic communication style with the ability to handle diverse personalities and situations with grace