Patient Experience Concierge

Bookmark Medical; Tennessee; Vor Ort; USD 38.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Company funded HSA + exclusive health­

401(k) with company match

Flexible time off

Zusammenfassung

Bookmark Medical in Mt. Juliet, TN, is seeking a patient-focused front desk professional for a full-time, clinic-based role with a Monday–Friday schedule.

You will greet patients, manage calls and inquiries, schedule appointments, assist with insurance verifications, and ensure accurate EHR updates while keeping the front desk organized and patient-ready. We value teamwork, clear communication, and a positive attitude, supporting providers and care teams so patients receive attentive, seamless

Qualifikationen

• Experience in healthcare, customer service, or administrative roles.
• Strong communication and interpersonal skills.
• Able to thrive in a fast-paced, team-oriented environment.
• Familiarity with EHR systems (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Aufgaben

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep front desk organized, efficient, and patient ready.

Kenntnisse

Healthcare experience

Customer service

Communication skills

Team-oriented environment

Positive attitude

Tools

Athena EHR

eCW EHR

Jobbeschreibung

Bookmark Medical in Mt. Juliet, TN, is seeking a patient-focused front desk professional for a full-time, clinic-based role with a Monday–Friday schedule.

You will greet patients, manage calls and inquiries, schedule appointments, assist with insurance verifications, and ensure accurate EHR updates while keeping the front desk organized and patient-ready. We value teamwork, clear communication, and a positive attitude, supporting providers and care teams so patients receive attentive, seamless