PRN Patient Services Specialist — Front Desk Care

Bookmark Medical; Newton (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Bookmark Medical is seeking a PRN clinic-based administrative assistant to support front-desk operations and patient flow. This role involves greeting patients, checking them in, handling calls, and coordinating appointments with a focus on courteous, patient-centered service.

The ideal candidate has healthcare experience, strong communication, and proficiency with EHR systems (Athena or eCW preferred). Join a team that values trust, teamwork, and continuous progress in a fast-paced clinic

Qualifications

• Experience in healthcare administration.
• Excellent communication and interpersonal skills.
• Comfort working in a fast-paced, team-oriented environment.
• Familiarity with Athena or eCW EHR systems.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep front desk organized, efficient, and patient ready.

Skills

Healthcare admin

Strong communication

Team player

EHR proficient

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical is seeking a PRN clinic-based administrative assistant to support front-desk operations and patient flow. This role involves greeting patients, checking them in, handling calls, and coordinating appointments with a focus on courteous, patient-centered service.

The ideal candidate has healthcare experience, strong communication, and proficiency with EHR systems (Athena or eCW preferred). Join a team that values trust, teamwork, and continuous progress in a fast-paced clinic