Patient Care Concierge

Automatic Data Processing, Inc.; White House (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA funded by company

401(k) with company match

Flexible time off

Vacation Exchange Program

Job summary

Bookmark Medical is seeking a Patient Service Specialist for a full-time, clinic-based role in White House, TN. The schedule is Monday–Friday, 7:00 a.m.–5:00 p.m., with four 10-hour shifts and no weekend work.

You will greet patients, handle calls, schedule appointments, verify insurance, and maintain accurate EHR data (Athena or eCW preferred). A positive team player with healthcare/admin experience is ideal.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative

Tools

EHR (Athena or eCW)

Job description

Bookmark Medical is seeking a Patient Service Specialist for a full-time, clinic-based role in White House, TN. The schedule is Monday–Friday, 7:00 a.m.–5:00 p.m., with four 10-hour shifts and no weekend work.

You will greet patients, handle calls, schedule appointments, verify insurance, and maintain accurate EHR data (Athena or eCW preferred). A positive team player with healthcare/admin experience is ideal.