Patient Experience Coordinator

Beth Israel Lahey Health; Wellesley (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a friendly, detail-oriented patient service coordinator to join our ambulatory practice teams. You will greet patients, manage check-in and scheduling, collect co-pays, and act as a liaison to ensure smooth flow of care.

The role emphasizes excellent customer service and privacy. You'll work under the supervision of the Practice Manager or Ambulatory Practice Coordinator, collaborating with physicians, nurses and staff to deliver high-quality patient experiences

Qualifications

• High School diploma or GED required.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Acts as central communication source for patient care.
• Provides information, directions and follow-up to meet needs.
• Performs check-in, registration, scheduling and data verification.
• Collects co-payments according to standards.
• Schedules, reschedules, and cancels appointments to suit patient and provider needs.

Skills

Customer service

Communication skills

Teamwork

Microsoft Office

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks a friendly, detail-oriented patient service coordinator to join our ambulatory practice teams. You will greet patients, manage check-in and scheduling, collect co-pays, and act as a liaison to ensure smooth flow of care.

The role emphasizes excellent customer service and privacy. You'll work under the supervision of the Practice Manager or Ambulatory Practice Coordinator, collaborating with physicians, nurses and staff to deliver high-quality patient experiences