Patient Experience Coordinator

Talentify; Waterloo (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Talentify in Waterloo, IL is seeking a friendly front desk receptionist to be the welcoming voice and face of our practice. This role goes beyond answering phones: you’ll help create a positive patient experience from the very first call to when they walk out the door.

You’ll schedule appointments, collect demographics and insurance details, handle payments and receipts, and use our computer systems with accuracy.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Warm communicator

Comfortable with computers

Organized

Calm, professional

Multitasking

Education

High School Diploma or GED

Job description

Talentify in Waterloo, IL is seeking a friendly front desk receptionist to be the welcoming voice and face of our practice. This role goes beyond answering phones: you’ll help create a positive patient experience from the very first call to when they walk out the door.

You’ll schedule appointments, collect demographics and insurance details, handle payments and receipts, and use our computer systems with accuracy.