Patient Experience Coordinator

Concentra; Sterling (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer  

Medical, Vision, Telehealth, & Dental

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to support front-office functions in a clinical setting. You will greet patients, register and schedule, handle paperwork, and provide excellent customer service within HIPAA guidelines.

You will manage multi-line calls, explain forms, and coordinate with clinicians and support staff to ensure a smooth patient experience. The role includes training and ongoing professional development.

Qualifications

• Education: High School Diploma or GED is required.
• 6 months to 1 year of relevant experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group.
• Assist Center Operations Director or other leader in managing daily administrative functions.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

Communication

HIPAA Compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to support front-office functions in a clinical setting. You will greet patients, register and schedule, handle paperwork, and provide excellent customer service within HIPAA guidelines.

You will manage multi-line calls, explain forms, and coordinate with clinicians and support staff to ensure a smooth patient experience. The role includes training and ongoing professional development.