Patient Experience Coordinator

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Massachusetts seeks a Patient Services Representative to support patient-centered care. You will perform reception, registration, insurance verification, answer calls, and direct to the appropriate person, while delivering strong customer service to patients and the care team.

As a level II role, you will work independently under supervision, handling scheduling, payments, documentation, and interpreter services as needed, with HIPAA compliance and confidentiality at the

Qualifications

• HS graduation or equivalent
• Healthcare admin experience preferred
• Strong customer service and communication skills

Responsibilities

• Greet and assist patients with a warm, professional demeanor
• Verify demographics, insurance, and referrals when needed
• Process co-payments and payments, reconcile cash and deposits
• Respond to phone calls and route to appropriate staff
• Schedule and manage patient appointments and reminders
• Handle mail, faxes, and documentation per HIPAA and policy
• Assist with patient check-out and follow-up, ensuring referrals
• Support in scheduling, staffing, and cross-training as needed

Skills

Medical terminology

Keyboard

MS Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading/writing

Customer service

Education

HS diploma

Tools

HIM systems

Job description

Baystate Health in Massachusetts seeks a Patient Services Representative to support patient-centered care. You will perform reception, registration, insurance verification, answer calls, and direct to the appropriate person, while delivering strong customer service to patients and the care team.

As a level II role, you will work independently under supervision, handling scheduling, payments, documentation, and interpreter services as needed, with HIPAA compliance and confidentiality at the