Patient Access & Experience Advocate

1400 Baystate Medical Practices, Inc; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking an administrative professional to support patient-centered care. You will greet patients, verify demographics and insurance, process payments, and coordinate scheduling in a fast-paced clinical environment.

Embody strong customer service and confidentiality while collaborating with the care team. Under supervision, you will handle reception, registration, and communications, ensuring accurate data entry and timely provider updates.

Qualifications

• HS graduation or equivalent required.
• Preferred: 18 months of experience.

Responsibilities

• Greet patients and verify demographics and reason for visit.
• Verify insurance and pre-authorizations; assist with medical releases.
• Process co-payments and deposits; reconcile collections.
• Maintain patient confidentiality and HIPAA compliance; respond to inquiries.
• Schedule appointments; manage waitlists and reminders.
• Answer phones and route calls to appropriate staff.
• Prepare documents and coordinate with HIM for records.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

High School diploma or equivalent

Job description

Baystate Health is seeking an administrative professional to support patient-centered care. You will greet patients, verify demographics and insurance, process payments, and coordinate scheduling in a fast-paced clinical environment.

Embody strong customer service and confidentiality while collaborating with the care team. Under supervision, you will handle reception, registration, and communications, ensuring accurate data entry and timely provider updates.