Patient Experience Coordinator

Shields; Southbridge (MA); Hybrid; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts. The role focuses on delivering exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities include greeting patients, collecting co-pays, assisting with iPad check-in, and coordinating with technologists to ensure smooth patient flow while upholding HIPAA and privacy policies.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are required and arrange them.
• Distribute films/CDs while maintaining HIPAA and Patient Privacy policies.
• Collaborate with technologists and radiologists to ensure proper patient flow.
• Process incoming and outgoing US and inter-office mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and flag potential issues.
• Maintain confidentiality of all patient groups and data entered into systems.
• Respond to scheduling emergencies and update management on critical situations.
• Support Customer Care with machine usage by updating waitlists and holds.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Follow instructions

CPR certification

Education

High School Diploma

Job description

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts. The role focuses on delivering exceptional customer service with professionalism, efficiency, and accuracy.

Responsibilities include greeting patients, collecting co-pays, assisting with iPad check-in, and coordinating with technologists to ensure smooth patient flow while upholding HIPAA and privacy policies.