Patient Care Experience Specialist

Shields Health; Worcester (MA); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Shields Health Care Group in Worcester, MA is seeking a Patient Care Representative to deliver exceptional customer service with professionalism, accuracy, and efficiency. The full-time schedule runs Monday–Thursday 8:30am–5:00pm and Friday 6:00am–2:30pm.

You will greet patients, collect copays, assist with iPad check-in, coordinate with language services when needed, and support multiple departments to ensure smooth patient flow while maintaining confidentiality and precise data entry.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed.
• Assist patients with iPad check in process, troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare setup for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Performs other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Skills

Communication skills

Typing accuracy

Multitasking

Data entry

Attention to detail

Follow instructions

Education

High School Diploma

Tools

MS Office

Job description

Shields Health Care Group in Worcester, MA is seeking a Patient Care Representative to deliver exceptional customer service with professionalism, accuracy, and efficiency. The full-time schedule runs Monday–Thursday 8:30am–5:00pm and Friday 6:00am–2:30pm.

You will greet patients, collect copays, assist with iPad check-in, coordinate with language services when needed, and support multiple departments to ensure smooth patient flow while maintaining confidentiality and precise data entry.