Patient Care & Front Desk Specialist

Shields Imaging Management at Harrington Hospital, LLC; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts. You will greet patients, manage copays, assist with iPad check-in, and collaborate with radiology staff to maintain efficient patient flow. HIPAA compliance and patient confidentiality are essential.

Required: high school diploma and strong communication, typing, and computer skills. CPR certification is preferred, with a focus on accuracy and customer service in a fast-paced healthcare setting.

Qualifications

• High School Diploma required; CPR certification preferred.
• Excellent communication and computer proficiency.
• Strong attention to detail and data entry accuracy.
• Ability to multitask and work with minimal supervision.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are required and coordinate accordingly.
• Maintain HIPAA privacy and patient confidentiality at all times.
• Collaborate with technologists/radiologists to ensure smooth patient flow.
• Process mail and deliveries; prepare next day’s appointment setup.
• Verify information in systems and respond to scheduling emergencies.
• Support care with waitlists and hold lists for machine utilization.
• Handle patient and doctor inquiries promptly and professionally.
• Keep management informed of issues affecting departments or patients.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Education

High School Diploma

CPR Certification

Job description

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts. You will greet patients, manage copays, assist with iPad check-in, and collaborate with radiology staff to maintain efficient patient flow. HIPAA compliance and patient confidentiality are essential.

Required: high school diploma and strong communication, typing, and computer skills. CPR certification is preferred, with a focus on accuracy and customer service in a fast-paced healthcare setting.