Patient Care Experience Specialist

Umass Memorial MRI & Imaging Center, LLC; United States; On-site; USD 48,712,000 - 83,097,000; Full time

Job summary

Shields Health Care Group is seeking a Patient Care Representative to deliver exceptional front-desk and patient support services. Key duties include greeting patients, collecting copayments, guiding iPad check-in, and ensuring HIPAA-compliant handling of patient information.

You will collaborate with radiology staff to maintain patient flow, manage scheduling communications, and support internal mail and onboarding activities. Strong communication and accuracy are essential.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and meet expectations.
• Ability to sit for extended periods with data entry via phone.

Responsibilities

• Greet patients and collect copay/deductible/insurance information and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are required and arrange them.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure smooth patient flow.
• Process outgoing/incoming mail and deliveries; manage daily scheduling issues.
• Ensure confidentiality of all patient groups and data in systems.
• Respond to scheduling emergencies and support waitlist templates.
• Provide timely, accurate information to patients and doctors with professionalism.
• Maintain co-pay and petty cash accuracy; assist onboarding of new staff.
• Work with multiple departments to improve workflow efficiencies.

Skills

Communication skills

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Instruction following

Education

High School Diploma

Medical office courses preferred

Job description

Shields Health Care Group is seeking a Patient Care Representative to deliver exceptional front-desk and patient support services. Key duties include greeting patients, collecting copayments, guiding iPad check-in, and ensuring HIPAA-compliant handling of patient information.

You will collaborate with radiology staff to maintain patient flow, manage scheduling communications, and support internal mail and onboarding activities. Strong communication and accuracy are essential.