Patient Experience Coordinator

Mass General Brigham; Salem (MA); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham is seeking a Per Diem Administrative/Clinical Support professional for the Spaulding Salem Outpatient Rehab setting. Responsibilities include scheduling, check-in/out, and basic clerical tasks to support smooth clinic operations.

You will greet patients, handle calls, schedule appointments, and assist with billing and records while maintaining compliance with office procedures and patient privacy guidelines.

Qualifications

• High School Diploma or Equivalent required.
• Experience in lieu of degree not accepted.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Office procedures

Phone system

Written communication

Reading comprehension

Time management

Organization

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a Per Diem Administrative/Clinical Support professional for the Spaulding Salem Outpatient Rehab setting. Responsibilities include scheduling, check-in/out, and basic clerical tasks to support smooth clinic operations.

You will greet patients, handle calls, schedule appointments, and assist with billing and records while maintaining compliance with office procedures and patient privacy guidelines.