Patient Experience Coordinator

Covenant HealthCare; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plans with employer match

Paid time off

Job summary

Covenant HealthCare in Michigan is seeking an organized Front Desk Receptionist to serve as the information source for patients, visitors and staff. You will answer calls, verify appointment details in the EMR, and direct people to the correct departments with a courteous, professional approach.

Responsibilities include escorting guests, maintaining schedules and supplies, supporting surgical services teams, handling mail, and training new staff. Some cross-campus travel may be required.

Qualifications

• High school diploma or GED required.
• Receptionist/Customer Service experience required.
• Training in office, secretarial, or computer field preferred.

Responsibilities

• Model Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation.
• Answer multi-line phones, transfer calls and effectively communicate with caller.
• Access the electronic medical record system to verify appointment information and accurately direct patients, visitors, and all other Covenant customers to the appropriate area of service.
• Accurately directs patients, visitors, and all other Covenant customers to the appropriate area of service.
• Escorts Covenant’s customers to departments or nearest elevators whenever possible.
• Maintains patient testing, procedure, education, surgical and volunteer staffing schedules. Maintains department supplies and forms.
• Maintains hospital and department resources (i.e. policy, safety and infection control manuals, Department orientation and resource manuals, etc.

Skills

Customer service

Communication

Independent work

Teamwork

Crisis management

Multitasking

EMR navigation

Typing

Education

High school diploma or GED

Office/secretarial/computer training preferred

Tools

Electronic medical record system

Copy machine

Multi-line telephone

Word processing

Job description

Covenant HealthCare in Michigan is seeking an organized Front Desk Receptionist to serve as the information source for patients, visitors and staff. You will answer calls, verify appointment details in the EMR, and direct people to the correct departments with a courteous, professional approach.

Responsibilities include escorting guests, maintaining schedules and supplies, supporting surgical services teams, handling mail, and training new staff. Some cross-campus travel may be required.