Patient Concierge & Front Desk (Healthcare)

Cns-Healthcare; Pontiac (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Retirement plan with company match

Generous PTO starting at 18 days

15 paid holidays including 3 floating

Paid parental leave

Student loan forgiveness eligibility (

Public Service Loan Forgiveness (PSLF)

Job summary

CNS Healthcare is seeking a Front Desk Representative in Michigan to welcome individuals served and visitors, check in/out, collect information, and schedule appointments. The role requires calm under pressure and a commitment to high-quality customer service.

The position supports transportation coordination, maintains a tidy reception area, updates the electronic health record, and ensures HIPAA compliance and policy adherence while delivering a positive first impression.

Qualifications

• High School Diploma or GED.
• Driver's license and automobile insurance.
• A minimum of 1 year of experience in an office setting.
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment.
• Proficiency in word processing, data entry, and telephone skills.
• Ability to be forward thinking and take initiative to accomplish goals and objectives.
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature.

Responsibilities

• Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed.
• Check-out individuals served including scheduling appointments.
• Collect and document insurance information.
• Assist with coordinating transportation and other services for the people we serve.
• Maintain the reception area in a neat, orderly, and welcoming manner.
• Review and update information in electronic health record system as needed.
• Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
• Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff.
• Reference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rosters.
• Provide coverage and support of other customer care team functions as needed.
• Performs other related duties as assigned.

Skills

Customer service

Telephone skills

Data entry

Initiative

Discretion

Education

High School Diploma or GED

Tools

MS Office

Electronic Health Records

Word processing

Job description

CNS Healthcare is seeking a Front Desk Representative in Michigan to welcome individuals served and visitors, check in/out, collect information, and schedule appointments. The role requires calm under pressure and a commitment to high-quality customer service.

The position supports transportation coordination, maintains a tidy reception area, updates the electronic health record, and ensures HIPAA compliance and policy adherence while delivering a positive first impression.