Patient Experience Coordinator - Medical Office

Trinity Health; Canton Charter Township (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group in Southeast Michigan seeks a Medical Receptionist to be the first point of contact for patients, ensuring a welcoming and efficient front desk experience. You will check in patients, verify registrations and insurance, schedule appointments, answer phones, handle payments, and support MyChart.

You will collaborate with clinicians to keep the office running smoothly and compassionately.

Qualifications

• High School Diploma or GED or equivalent.
• 1-2 years in a medical/physician office or customer service preferred.
• No licensure required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Medical office experience

Phone handling

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Southeast Michigan seeks a Medical Receptionist to be the first point of contact for patients, ensuring a welcoming and efficient front desk experience. You will check in patients, verify registrations and insurance, schedule appointments, answer phones, handle payments, and support MyChart.

You will collaborate with clinicians to keep the office running smoothly and compassionately.