Patient Access Coordinator: Front Desk & Scheduling

Hanger, Inc.; Saint Joseph (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

8 paid national holidays & 4 floating

PTO with vacation & sick time

Medical, dental & vision benefits

401k retirement plan

Paid parental bonding leave

Employee referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Michigan is seeking a frontline receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics, assist with registrations, and support clinic operations with professionalism.

The ideal candidate will have strong communication, basic computer skills, and a customer-service mindset. A high school diploma is required, along with a valid driver’s license and preferred front-office experience.

Qualifications

• High school diploma or equivalent required.
• Be a good fit as determined by Talent Sorter (preferred).
• Less than one year in customer service or front office preferred.
• Experience in a receptionist/medical front office is preferred.
• Must have or be eligible for a valid driver's license and driving record.

Responsibilities

• Greet and assist patients at the front desk, provide wait-time info.
• Verify and update patient demographics and insurance at check-in.
• Collect patient payments at the front desk (deductibles/copays).
• Coordinate follow-up appointments and prosthetic care plans.
• Serve as liaison for clinic services and patient resources.
• Collaborate with RCM to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication skills

Typing 30 WPM

Windows-based software

Data entry

Medical front office familiarity

Education

High school diploma

Tools

Microsoft Office

Job description

Hanger, Inc. in Michigan is seeking a frontline receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics, assist with registrations, and support clinic operations with professionalism.

The ideal candidate will have strong communication, basic computer skills, and a customer-service mindset. A high school diploma is required, along with a valid driver’s license and preferred front-office experience.