Patient Experience Coordinator

Trinity Health; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group in Southeast Michigan is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients and visitors, create a positive experience, and support efficient office operations and quality patient care.

You will greet patients, check in, verify insurance, schedule appointments, answer calls, process payments, and assist with MyChart and record maintenance, collaborating with providers and staff to ensure a smooth

Qualifications

• High School Diploma or GED required or age 15-17 with valid work permit.
• No professional licensure required.
• 1-2 years of medical/physician office or customer service experience preferred.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages.
• Collect payments and assist with billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Age 15-17 with valid work permit

Job description

Trinity Health IHA Medical Group in Southeast Michigan is seeking a patient-focused Medical Receptionist to join our team. You will be the first point of contact for patients and visitors, create a positive experience, and support efficient office operations and quality patient care.

You will greet patients, check in, verify insurance, schedule appointments, answer calls, process payments, and assist with MyChart and record maintenance, collaborating with providers and staff to ensure a smooth