Patient Experience Concierge - Medical Front Desk

Memorial Healthcare; Flushing (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Memorial Healthcare in Michigan is seeking an office receptionist in a medical provider setting. Under supervision, you will check patients in/out, schedule appointments, handle referrals and process basic financial transactions, ensuring accuracy and patient-centered service.

You will greet patients, maintain EMR documentation, verify insurance, balance daily transactions, and support office operations. Strong communication, attention to detail and ability to work in a fast-paced environment

Qualifications

• High School Diploma or equivalent is required.
• Current Basic Life Support certification required upon hire or at the time of orientation.

Responsibilities

• Open office and prepare workspace.
• Answer telephone and take messages within 30 minutes.
• Greet patients and assist with sign-in, demographic/insurance changes, and EMR documentation.
• Schedule patient appointments and manage discharge as per MMA policy.
• Balance daily transactions and monitor credit card terminal; maintain office supplies.

Job description

Memorial Healthcare in Michigan is seeking an office receptionist in a medical provider setting. Under supervision, you will check patients in/out, schedule appointments, handle referrals and process basic financial transactions, ensuring accuracy and patient-centered service.

You will greet patients, maintain EMR documentation, verify insurance, balance daily transactions, and support office operations. Strong communication, attention to detail and ability to work in a fast-paced environment